2nd Line Support Engineer

2nd Line IT Support Engineer Edinburgh Permanent £32,000 - £36,000 We''re currently recruiting for an experienced 2nd Line IT Support Engineer to join a well-established Managed Service Provider based in Edinburgh. This is an excellent opportunity for a technically capable support professional who enjoys troubleshooting complex issues, working across a broad range of technologies, and supporting multiple client environments. Working as part of a collaborative technical team, you''ll take ownership of escalated support tickets, deliver exceptional customer service, and contribute to ongoing projects and infrastructure improvements. Key Responsibilities Troubleshoot and resolve complex Microsoft 365, Windows, server, networking and endpoint support issues Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Manage Active Directory and Microsoft Entra ID, including user administration, permissions, authentication and MFA Support Microsoft Intune and endpoint management solutions Diagnose networking issues including DNS, DHCP, TCP/IP, VPNs, VLANs, Wi-Fi, switching and firewalls Support Windows Server and hybrid cloud environments Investigate security, endpoint and access-related incidents Take ownership of escalated tickets from initial investigation through to resolution Communicate effectively with customers throughout the support process Assist with technical projects, system upgrades and infrastructure deployments Mentor and ..... full job details .....