2nd Line Support Engineer

About The RoleTeam - IT OperationsWorking Pattern - Office based - 5 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. Top 3 skills needed for this role:Technical Depth and TroubleshootingClear, Confident CommunicatorIncident and Problem OwnershipWhat this role is all about:Join our VitalityAssist Support team and help keep Vitality''s global workforce running smoothly. You''ll work across a broad range of technologies, resolve issues through multiple channels, and explain solutions clearly to both technical and non-technical users. You''ll take ownership of incidents and requests, liaise with VIPs and third-party partners, and identify major or recurring issues to drive lasting improvements while delivering within SLA. This is not just a keep the lights on role, driving improvements and initiatives must be part of your DNA.Key ActionsTroubleshooting for applications, printers, computer hardware and OS, telephony and any other authorised peripheral equipmentBeing responsible as a site support engineer but also remote engineer for a substantial corporate user baseBeing instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectationsAttending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site and the extended businessEnsuring IT assets are managed appropriately across the Vitality group on a desktop, ..... full job details .....