2nd Line Support Engineer

2nd Line Support Engineer Permanent £30,000 £35,000 Coleshill (West Midlands) Hybrid This is a full-time, permanent role with a growing IT Managed Service Provider that s expanding its technical support team following continued growth and investment. You ll join a collaborative team of 12 engineers, providing support to a wide range of customers both remotely and on-site (mileage and expenses covered).This role offers exposure to a broad technical stack and is ideal for someone with MSP experience looking to develop their skills further. Key Responsibilities Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently Provide on-site support to customers when required (mileage and expenses paid) Key Requirements Previous experience in an MSP or similar fast-paced support environment Strong knowledge of Windows 10/11, Office 365, Azure AD and Intune Proficient in Active Directory administration and troubleshooting Good understanding of virtualisation technologies (VMware, Hyper-V) Familiarity with PBX systems, firewalls, routers and switches Experience with backup solutions and data recovery practices Excellent communication skills and confidence in supporting a variety of end users 2nd Line Support ..... full job details .....