2nd Line Support Engineer

2nd Line Support Engineer - Krakow, Poland - 12-Month ContractWe''re partnering with a major international organisation that''s seeking a 2nd Line Support Engineer to join their Infrastructure and Operations function. You''ll be supporting End User Computing and desktop technologies across the business, ensuring colleagues have a smooth and reliable digital working environment.This position is based on-site in Krakow, and requires business-level Polish as well as the right to work in Poland.As the work will be completed in Poland IR35 doesn''t apply but we will need to work with you to understand the applicable tax depending on your personal situation.If you enjoy tackling technical issues, improving user experience, and working closely with a wide range of teams, this role will suit you well.What you''ll be doingHandling device build and deployment, including maintaining standard images and preparing equipment for users.Providing 2nd line support for escalations from the 1st line team and coordinating with external partners when needed.Managing change, incident, request, and problem tickets, ensuring timely and accurate resolution.Keeping technical documentation, procedures, and configuration records current and well-maintained.Installing operating systems and software in line with incoming workload.Using ServiceNow as the primary ITSM tool.Overseeing local hardware inventory and stock control.Working closely with colleagues across the Digital Workplace area to resolve ..... full job details .....