2nd Line Support Engineer

2nd Line Support Engineer (Infrastructure) Location: Hybrid / UK-based Contract Length: 6 months IR35 Status: Outside IR35OverviewWe are seeking a proactive and detail-oriented 2nd Line Support Engineer to support and maintain server infrastructure across both on-premise and cloud environments. This is a hands-on role suited to someone with solid foundational experience who is looking to deepen their skills across infrastructure, backend systems, and some frontend/server-facing technologies.You will work closely with senior engineers to support, monitor, and maintain systems, assist with upgrades, and ensure platform stability within a highly regulated environment.Key Responsibilities Provide 2nd line support for physical and virtual server environmentsMonitor system performance, investigate issues, and carry out troubleshooting across backend infrastructureSupport and maintain Windows Server platforms (basic Linux exposure beneficial)Assist with server upgrades, patching, and migration activities (Windows and SQL Server)Support core services including Active Directory, DNS, DHCP, and Group PolicyWork with monitoring tools to ensure system availability and performanceAssist in maintaining security standards and compliance requirementsCollaborate with senior engineers and other teams on infrastructure improvementsContribute to documentation, runbooks, and standard operating procedures Key Skills and Experience Experience in a 2nd Line Support or similar infrastructure support ..... full job details .....