2nd Line Support Engineer

JOB TITLE: 2nd Line IT EngineerSALARY: £30,000 - £35,000 per annumLocation: Cuffley, United KingdomSETTING: 2 days office/ 3 days remoteBenefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks.Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider?This is a fantastic opportunity to join a collaborative service desk team where you ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery. The RoleAs a 2nd Line IT Engineer, you ll be a key part of the helpdesk team, providing support across a broad client base. Act as a point of escalation for 2nd line technical issuesLog and manage incidents and service requests via phone and emailTroubleshoot and resolve issues in line with SLAsSupport occasional site visits (primarily within the M25) for hardware-related issues Requirements Proven experience in a 2nd Line support role within a service desk environmentStrong knowledge of Microsoft 365, Active Directory, Azure, and disaster recoveryGood understanding of networking concepts, firewalls, and switchesA proactive attitude with a genuine desire to learn and progress We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable ..... full job details .....