2nd Line Support Engineer

2nd Line Support Engineer, PooleAs 2nd Line Support Engineer in this dynamic organisation, you ll take ownership of escalated technical issues, delivering hands-on troubleshooting while collaborating with a skilled team across a broad range of IT systems and services.Background and BenefitsWith a long-standing reputation for delivering high-quality products and services, Rubicon s client continues to expand and invest in innovation. Known for their ethical approach and practical mindset, they offer a supportive work environment, modern refurbished offices, and a vibrant, team-oriented culture.As a 2nd Line Support Engineer, you ll join a professional and welcoming IT team, benefiting from a monthly bonus scheme, regular team-building activities, complimentary Friday lunches, and unlimited snacks in the office.2nd Line Support Engineer Responsibilities Deliver end-user support and manage technical issues.Set up and maintain hardware, software, and user access.Monitor systems, resolve faults, and uphold security standards.Assist with server, cloud, and infrastructure upgrades.Maintain documentation, coordinate with vendors, and support team goals. Skills and Experience Required Technical support experience across desktop, network, and infrastructure.Hands-on experience supporting Microsoft systems, including cloud and virtual.Ability to manage service requests, maintaining secure, stable systems.Communication skills, attention to detail, and collaborative working ..... full job details .....