2nd Line Support Engineer

2nd Line Support Engineer Poole £31,000As a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.As a 2nd Line Support Engineer, you ll benefit from: 25 days'' holiday plus bank holidays, with additional holiday for long service.Company bonus schemeEstablished company pension scheme.Access to health and wellness and employee rewards platforms.Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.Configure and Upgrade: Upgrade and configure hardware, software, and related services.Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles.Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed.Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years'' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like ..... full job details .....