2nd Line Support Engineer

2nd Line Support Engineer Location: Derry/BelfastContract: 6 monthsWork Setup: 5 days onsiteWho We Are Robert Walters is the world''s most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds. The Role Our client is a leading UK-based insurance and financial services organisation, offering a wide range of products and services to individuals and businesses. As part of a global group, the company combines international expertise with a strong focus on customer service, innovation and sustainable growth.What you''ll doProvide L2 onsite support for Windows endpoints, peripherals and workplace technology, diagnosing hardware, software, operating system and connectivity issues.Support device builds, replacements, refreshes, software installations and technology changes, acting as the onsite point of contact for remote IT teams.Troubleshoot Microsoft SCCM client health, software distribution, deployment failures, patching and endpoint remediation.Identify and remediate endpoint vulnerabilities, failed security patches and compliance issues using SCCM and manual intervention where required.Investigate application and third-party software issues, including installation, removal, upgrades and remediation of vulnerable software.Take ownership of incidents through to resolution, maintaining clear documentation and ..... full job details .....