https://jobs.co.uk/job/2nd-line-support-engineer-real-recruitment-solutions--4fd923a2-2a88-4527-a10c-c66245e36f98 RSS feed for 2nd Line Support Engineer at Real Recruitment Solutions. en-gb Sun, 26 Apr 2026 03:12:24 GMT https://jobs.co.uk/job/2nd-line-support-engineer-real-recruitment-solutions--4fd923a2-2a88-4527-a10c-c66245e36f98 https://jobs.co.uk/job/2nd-line-support-engineer-real-recruitment-solutions--4fd923a2-2a88-4527-a10c-c66245e36f98 Thu, 16 Apr 2026 23:00:00 GMT Location: Bournemouth | Salary: £35000 - £40000/annum | Type: Permanent | JOB: 2nd Line Support Engineer SALARY: £35,000 - £40,000 LOCATION: Bournemouth  2nd Line Support Engineer (Microsoft 365) Our client is a small, but growing, customer-focused Managed Service Provider looking to hire a 2nd Line Support Engineer to join their close-knit team. This is a hands-on role supporting a wide range of SME clients, with a strong emphasis on Microsoft 365 environments, cloud-first infrastructure, and proactive support delivery.  You’ll act as a key escalation point from 1st line, while also owning tickets end-to-end and contributing to ongoing improvements across client environments.   Key Responsibilities of the 2nd Line Suport Engineer  Provide 2nd line support across desktop, server, and cloud environments Act as an escalation point for 1st line engineers, troubleshooting more complex issues Support and administer Microsoft 365 environments including: Exchange Online SharePoint Online Teams Azure AD / Entra ID Manage and resolve tickets through to completion within agreed SLAs Perform user administration (onboarding, offboarding, permissions, licensing) Assist with M365 migrations, tenant builds, and ongoing optimisation Work on... Permanent