https://jobs.co.uk/job/2nd-line-support-engineer-occ-group--28d310e1-bbb3-43bc-a976-d2f97115b01c RSS feed for 2nd Line Support Engineer at OCC Group. en-gb Fri, 24 Apr 2026 16:56:57 GMT https://jobs.co.uk/job/2nd-line-support-engineer-occ-group--28d310e1-bbb3-43bc-a976-d2f97115b01c https://jobs.co.uk/job/2nd-line-support-engineer-occ-group--28d310e1-bbb3-43bc-a976-d2f97115b01c Fri, 17 Apr 2026 11:54:14 GMT Location: Staffordshire | Salary: 10000-500000 Annual | Type: Permanent | 2nd Line IT Engineer PatchingSecond Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure.In this role, you ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk ... Permanent