2nd Line Support Engineer (Microsoft 365, Teams and Zoom)

We are Universal Music Group UK - the UK''s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.We partner with UMG UK to support their contingent hiring processes. Acting as an extension of their Talent Acquisition Team, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.On behalf of UMG, we are looking for a 2nd Line Support Engineer for a 12 month contract based in London(4 days on-site).How we LEAD: Help shape how our global workforce connects, collaborates and communicates.As part of our Global Technical Operations team, you''ll play a key role in delivering and continuously improving the collaboration technologies that keep our business connected around the world.We''re looking for a 2nd Line Support Engineer with experience across Microsoft 365, Teams, Zoom and SaaS platforms who is passionate about creating great user experiences, solving complex problems and driving continuous improvement.How you''ll CREATE: Deliver a seamless ..... full job details .....