2nd Line Support Engineer

Our client, a small but rapidly growing MSP offering IT and web services, is seeking an enthusiastic and motivated 2nd Line Support Engineer to join their expanding team in Christchurch, near Bournemouth. This is an exciting opportunity for an individual looking to develop their career and potentially grow into a Head of IT role as the company expands.Key Responsibilities:Providing 2nd line support to a diverse client base, ensuring high levels of customer satisfactionDiagnosing and resolving technical issues in a timely and efficient mannerManaging and prioritising support requests through the ticketing systemAssisting with the setup, configuration, and maintenance of IT infrastructureEscalating complex issues to 3rd line support or specialist teams when necessaryOffering guidance and support to junior members of the teamContributing to the continuous improvement of service delivery processesMaintaining comprehensive documentation of technical procedures and solutionsJob Requirements:Experience in providing 2nd line support within an MSP environmentStrong knowledge of IT infrastructure, including servers, networks, and cloud servicesProficiency in troubleshooting and resolving technical issuesExcellent customer service and communication skillsAbility to work independently and as part of a teamStrong problem-solving skills and attention to detailEnthusiasm for learning and adapting to new technologiesRelevant IT qualifications or certifications are ..... full job details .....