2nd Line Support Engineer

2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time Permanent Monday Friday, 9:00am 5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver ..... full job details .....