2nd Line Support Engineer - London

2nd Line Support Engineer - 6 month FTC - LondonPrincipal IT are proud to be supporting a leading provider within the Travel Industry. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating technologies into their operations.The team are looking for a highly motivated 2nd Line Support Engineer seeking to make an immediate impact to the organisation. As a member of the Technical Services team, the successful candidate will be innovative, collaborative and driven and ultimately responsible for providing 2nd line IT support to the business.Key ResponsibilitiesProvide 2nd line support for desktops, laptops, mobile devices, printers, and peripheralsTroubleshoot and resolve escalated incidents and service requests within agreed SLAsSupport Microsoft 365, Active Directory, Azure AD, and Exchange environmentsManage user accounts, permissions, group policies, and access controlAssist with onboarding/offboarding of staff across multiple office locationsMonitor and maintain network connectivity across branch offices Technical Skills and ExperienceCore Infrastructure SupportWindows 10/11 and macOS supportMicrosoft 365 (Exchange Online, SharePoint, Teams)Active Directory and Group PolicyAzure AD / Entra IDEndpoint management (Intune or similar)Networking Fundamentals (Essential)Strong understanding of core networking concepts ..... full job details .....