2nd Line Support Engineer

2nd Line Support Engineer Location: Cheshire, CW7Job Type: Full-TimeSalary: Circa £40,000 The Role We''re looking for an experienced 2nd Line Support Engineer to join a growing technical team within a leading IT services environment. You''ll provide 2nd and 3rd line support to managed customers and internal users, troubleshoot complex technical issues, support customer onboarding, and contribute to infrastructure and cloud projects. This is a hybrid role, with 3 days working from home and 2 days travelling to one of 6 sites across Cheshire to provide face-to-face technical support. Fuel expenses are fully covered for business travel between sites. You''ll also act as an escalation point for the wider support team, sharing knowledge and helping drive continuous technical improvement. Key Responsibilities Provide 2nd and 3rd line IT support to customers and internal users. Provide face-to-face support across 6 customer sites throughout Cheshire. Troubleshoot Windows, Microsoft 365, networking, Servers and endpoints. Support Intune, Entra ID, Active Directory and Group Policy. Configure and deploy laptops, desktops and mobile devices. Support Firewalls, Switches, Wi-Fi and VPNs. Assist with customer onboarding, cloud migrations and infrastructure projects. Support endpoint security and Zero Trust initiatives. Create technical documentation and service reports. Act as an escalation point and mentor junior engineers. Essential Experience 3+ years'' experience in IT Support, ..... full job details .....