2nd Line Support Engineer

2nd Line Support EngineerBillericay Hybrid working, 4 days in office and 1 at homeHours: 8-5 or 9-6, rota or preference is fine.A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.The RoleWith first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up.You will be expected to:Take ownership of incidents and service requests, ensuring timely resolutionBuild hardware - laptops, tablets, phones, using Intune and Powershell.Support device management and application deployment using IntuneManage user accounts, permissions, onboarding, and offboardingInstall, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.Troubleshooting SQL based applications and API''s.Policy and App deployment.Contribute to the IT knowledge base and share best practicesAssist with the adoption and support of new technologiesAbout YouPrior experience in 2nd Line + roles where you will be expected to trouble shoot and resolve software and hardware issues, not just triage the problem.Essential:Strong troubleshooting skills with Windows operating systemsConfident ..... full job details .....