https://jobs.co.uk/job/2nd-line-support-engineer-flexit-talent-solutions-ltd--a2a5e4a4-e90c-47ab-80fb-21fb72b9da05 RSS feed for 2nd Line Support Engineer at FlexIT Talent Solutions Ltd. en-gb Thu, 01 Oct 2026 20:47:34 GMT https://jobs.co.uk/job/2nd-line-support-engineer-flexit-talent-solutions-ltd--a2a5e4a4-e90c-47ab-80fb-21fb72b9da05 https://jobs.co.uk/job/2nd-line-support-engineer-flexit-talent-solutions-ltd--a2a5e4a4-e90c-47ab-80fb-21fb72b9da05 Wed, 30 Sep 2026 23:00:00 GMT Location: Yateley | Salary: £35000 - £40000/annum | Type: Permanent | 2nd Line Support Engineer Yateley, Hampshire Hybrid Opportunity Up to -40,000 per annum Our client is seeking an experienced 2nd Line Helpdesk Engineer to join their existing team, providing IT support to our customers via direct channels and escalation from Service Desk. As the 2 nd Line Support Engineer, you will be responsible for offering support via phone, email, and a ticket management system as well as updating the internal knowledge base with resolutions for recurring issues. Key Responsibilities: Provide remote IT support to customers, resolving complex technical issues. Address and troubleshoot issues escalated from the 1st Line Helpdesk team. Update and maintain our IT customer documentation and internal knowledge base. Offer support and training to junior engineers to enhance team skills. Occasionally visit customer sites to resolve recurring or complex technical issues. Create, maintain, and edit Group Policy Objects (GPOs) to support security, user experience, and operational requirements. Ensure Group Policy changes follow best practices and are clearly documented in the internal knowledge base. Required Skills & Experience: Pro... Permanent