2nd Line Support Engineer

Job Description - ICT Engineer ACTIVE SC CLEARANCE UKHSA''s generic job description is BELOW for reference. Key skills are around Intune and desktop management support, as they are rolling out desktops and laptops. There is a two week training'' period where engineers will get up to speed with UKHSA''s processes and induction. UKHSA have stated the candidate must: Be comfortable working in scientific labs. Manage BAU support tasks independently. Have previous 2nd line support experience. Attend site daily. Our contracted hours are . There have been requests to start earlier - ie 08:30 - this is at the individual''s discretion. We have requested details from UKHSA on the induction and training provided and risk assessment information. I will pass that on when received. Whilst we don''t have a complete list of criteria, we are aware that people cannot enter a laboratory if they have been taking antibiotics in the last 8 weeks or pregnant. We are also advised that entry will only be when a lab is idle and has been sanitised. JOB SUMMARY ICT Engineers will provide both technical and non-technical expertise in the development and operation of ICT support to end users including senior lab managers and staff within Customer. The role holder will be part of a national 2nd Line Support team and will be a key contact for incidents and requests. They will provide Customer staff with the support, guidance, and advice to allow them to work on the Customer network without disruption. They ..... full job details .....