https://jobs.co.uk/job/2nd-line-support-engineer-escalations-microsoft-msp-applause-it-recruitment-ltd--8628330b-12f1-41e0-ac47-2d908f50c4cd RSS feed for 2nd Line Support Engineer (Escalations / Microsoft / MSP) at Applause IT Recruitment Ltd. en-gb Tue, 26 May 2026 16:08:55 GMT https://jobs.co.uk/job/2nd-line-support-engineer-escalations-microsoft-msp-applause-it-recruitment-ltd--8628330b-12f1-41e0-ac47-2d908f50c4cd https://jobs.co.uk/job/2nd-line-support-engineer-escalations-microsoft-msp-applause-it-recruitment-ltd--8628330b-12f1-41e0-ac47-2d908f50c4cd Mon, 18 May 2026 23:00:00 GMT Location: Euston | Salary: £40000 - £45000/annum Benefits | Type: Permanent | Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP) -40,000 - -45,000 + Training + Progression Central London / Hybrid Permanent | Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team. This is more than a typical 2nd line support role. You''ll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness. You''ll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience. There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow. The Role You''ll be responsible for: Acting as the senior escalation point for complex support issues Supporting and mentoring Tier 1 Engineers Troubleshooting Microsoft 365, Azure and infrastructure issues Investigating and responding to security alerts from SOC / SIEM platforms Supporting Cisco Meraki networking environments... Permanent