https://jobs.co.uk/job/2nd-line-support-engineer-escalations-microsoft-msp-applause-it-recruitment-ltd--2b002939-49fd-4af9-82df-3e91d93f1a53 RSS feed for 2nd Line Support Engineer (Escalations / Microsoft / MSP) at Applause IT Recruitment Ltd. en-gb Tue, 26 May 2026 14:14:35 GMT https://jobs.co.uk/job/2nd-line-support-engineer-escalations-microsoft-msp-applause-it-recruitment-ltd--2b002939-49fd-4af9-82df-3e91d93f1a53 https://jobs.co.uk/job/2nd-line-support-engineer-escalations-microsoft-msp-applause-it-recruitment-ltd--2b002939-49fd-4af9-82df-3e91d93f1a53 Wed, 20 May 2026 11:53:45 GMT Location: Euston | Salary: 40000.00-40000.00 Annual | Type: Permanent | Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP) 40,000 - 45,000 + Training + Progression Central London / Hybrid Permanent Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team.This is more than a typical 2nd line support role. You''ll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness.You''ll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience.There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow. The RoleYou''ll be responsible for:Acting as the senior escalation point for complex support issuesSupporting and mentoring Tier 1 EngineersTroubleshooting Microsoft 365, Azure and infrastructure issuesInvestigating and responding to security alerts from SOC / SIEM platformsSupporting Cisco Meraki networking environmentsManaging issues through to resolution wit... Permanent