2nd Line Support Engineer

2nd Line Service Desk Engineer (MSP) Up to £35K + Company Benefits Hybrid - Northampton As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.Job Role ResponsibilitiesProvide 2nd line technical support for all customersEnsure customer incidents are resolved as quickly as possible (on and off-site)Take responsibility and exceed department Service Level AgreementsWork closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintainedEnsure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practiceProvide occasional support of managed services operations, including involvement of weekend tasksProvide assistance to service team for technical design, implementation and support of customer incidents and projectsUndertake customer audits and create appropriate documentationCreate and maintain suitable customer infrastructure / service documentationAccountable for the change control process and the upkeep of digital recordsEnsure that each service incident or installation is tested as per the client''s sign off process and that this information is stored correctlyWork under own initiatives as part of the service team to ensure high quality support to clientsSeek and highlight additional opportunities whilst reviewing customers infrastructuresSuggest ..... full job details .....