2nd Line Support Engineer

2nd Line Support EngineerBromsgrove (Hybrid)Up to £40,000Our client is looking for an experienced 2nd Line Support Engineer to join their dynamic team and provide technical support to their global client base. This is an exciting opportunity for an engineer with a strong foundation in traditional Microsoft technologies, to develop their skills. You will be working in a fast-paced MSP environment, supporting a diverse range of customers. You will have the opportunity of flexible hybrid working.Responsibilities:Provide outstanding support for clients, working with Intune, AD, Windows Server, Group Policy, Exchange Online, Entra DS and Remote Desktop Services/Azure Virtual DesktopInvestigate and resolve security alertsImprove customer environments by reviewing, installing, testing security and application updatesMaintaining regular communication with clients via email, teams meetings and service desk toolsResponding to monitoring alerts for network connectivity, Microsoft Azure IaaS/PaaS/SaaS services and Microsoft 365 servicesCollaborate with clients and internal teams to implement migrations and deliver solutions which are tailored to client requirementsSkills:Proven experience within a 2nd Line Support Engineer roleStrong experience in Microsoft windows server solutions, including remote desktop services, AD, Group policy, Powershell scripting (such as Bash, Python etc)Understanding of IT security practices and toolsActive Microsoft Azure and 365 certification are ..... full job details .....