https://jobs.co.uk/job/2nd-line-support-engineer-alecto-recruitment--e0311490-e27e-42fd-995c-761e9d0266cf RSS feed for 2nd Line Support Engineer at Alecto Recruitment. en-gb Wed, 10 Jun 2026 02:27:19 GMT https://jobs.co.uk/job/2nd-line-support-engineer-alecto-recruitment--e0311490-e27e-42fd-995c-761e9d0266cf https://jobs.co.uk/job/2nd-line-support-engineer-alecto-recruitment--e0311490-e27e-42fd-995c-761e9d0266cf Tue, 02 Jun 2026 23:00:00 GMT Location: London | Salary: £32000 - £37000/annum Negotiable and Dependent on experien | Type: Permanent | 2nd Line Support Engineer (MSP) Location: London Salary: -32,000 - -37,000 per annum Job Type: Full-Time, Permanent About the Role We are currently seeking an experienced and motivated 2nd Line Support Engineer to join a growing Managed Service Provider (MSP) based in London. This is an excellent opportunity for a skilled IT professional looking to further develop their technical expertise within a fast-paced and customer-focused environment. As a 2nd Line Support Engineer, you will be responsible for providing remote and onsite technical support to a diverse client base, troubleshooting complex IT issues, and assisting with project work and infrastructure improvements. Key Responsibilities Provide 2nd line technical support to a wide range of SME and corporate clients. Diagnose and resolve hardware, software, networking, and Microsoft-related issues. Escalate and collaborate with 3rd line engineers where necessary. Manage and maintain support tickets, ensuring SLA targets are met. Support Microsoft 365 environments including Exchange Online, SharePoint, Teams, and Azure AD. Assist with server administration and maintenance. Configure and troubleshoot ne... Permanent