https://jobs.co.uk/job/2nd-line-support-engineer-alecto-recruitment--d4d34e8e-ad6a-4f94-bba6-822b3460feec RSS feed for 2nd Line Support Engineer at Alecto Recruitment. en-gb Fri, 12 Jun 2026 18:26:34 GMT https://jobs.co.uk/job/2nd-line-support-engineer-alecto-recruitment--d4d34e8e-ad6a-4f94-bba6-822b3460feec https://jobs.co.uk/job/2nd-line-support-engineer-alecto-recruitment--d4d34e8e-ad6a-4f94-bba6-822b3460feec Thu, 11 Jun 2026 23:00:00 GMT Location: London | Salary: £32000 - £38000/annum Benefits | Type: Permanent | 2nd Line Support Engineer - -32,00038,000 An established Managed Service Provider in Surrey is looking for a 2nd Line Support Engineer to join their growing technical team. You''ll be working across a range of client environments, resolving escalated issues and supporting ongoing infrastructure improvements. Responsibilities: Handling 2nd line tickets and escalations from 1st line Troubleshooting desktop, server, and network issues Supporting Microsoft 365, Azure, and on-prem environments Managing user accounts, permissions, and group policies Assisting with project work and system upgrades Tech stack: Microsoft 365 / Exchange Online Azure (basic administration) Active Directory / Group Policy Windows Server Networking fundamentals What we''re looking for: 2-4 years'' experience in IT support (ideally MSP) Strong troubleshooting skills Exposure to cloud technologies (Azure desirable) Ability to work in a fast-paced, client-facing environment Package: -32,00038,000 Hybrid working Paid certifications (Microsoft / Azure) Pension contribution Progression to 3rd line/infrastructure roles If this role isn''t quite right, but you''re work... Permanent