2nd Line Support Analyst Poole Competitive DOEAs a 2nd Line Support Analyst within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.As a 2nd Line Support Analyst, you ll benefit from: Competitive Salary: depending on experience, plus team bonuses.Flexible Work Hours: Compensation for work outside standard business hours with time-off-in-lieu or overtime pay. Participation in an on-call rotation may be required.Generous Holiday Allowance: 25 days'' holiday plus bank holidays, with additional holiday for long service.Pension Scheme: Established company pension scheme.Health and Wellness Program: Access to health and wellness and employee rewards platforms.Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Analyst, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.Configure and Upgrade: Upgrade and configure hardware, software, and related services.Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles.Escalate and Assist: Act as an escalation point for Line 1 engineers and ..... full job details .....