https://jobs.co.uk/job/2nd-line-support-analyst-it-escalation-analyst-legal-it-law-firm-part-remote-carrington-recruitment-solutions-ltd--11a1cfe7-ae7d-4137-b82f-59fb20bfb073 RSS feed for 2nd Line Support Analyst, IT Escalation Analyst, Legal IT, Law Firm, Part Remote at Carrington Recruitment Solutions Ltd. en-gb Tue, 14 Jul 2026 17:05:43 GMT https://jobs.co.uk/job/2nd-line-support-analyst-it-escalation-analyst-legal-it-law-firm-part-remote-carrington-recruitment-solutions-ltd--11a1cfe7-ae7d-4137-b82f-59fb20bfb073 https://jobs.co.uk/job/2nd-line-support-analyst-it-escalation-analyst-legal-it-law-firm-part-remote-carrington-recruitment-solutions-ltd--11a1cfe7-ae7d-4137-b82f-59fb20bfb073 Tue, 14 Jul 2026 11:52:31 GMT Location: London | Salary: 40000.00-40000.00 Annual | Type: Permanent | 2nd Line Support Analyst, IT Escalation Analyst, Legal IT, Law Firm, Professional Services, Part RemoteIT Escalation Analyst / 2nd Line Support Analyst / Desktop Support Analyst required to work for a Law Firm in the City of London. However, this is a part-remote role where it is one week in the office and one week off. There is also an on-call policy tied to this role, but you will be compensated generously for this. In a nutshell, the ideal candidate will have at least two years'' IT service desk or IT support experience within a law firm or similar professional services environment, strong troubleshooting skills across desktop hardware, laptops, Microsoft Office, Windows 11 and legal-sector applications, and the confidence to act as an escalation point for first-line support. You should be highly customer-focused, calm under pressure, proactive in managing issues through to resolution, and comfortable providing audio / video conferencing and onsite event support. Skills and Experience Required: Excellent troubleshooting skills, with demonstrable knowledge of desktop hardware, and laptopsA minimum of 2 years'' IT service desk/ IT support experience within a law firmExperience of ... Permanent