2nd Line Support Analyst

2nd Line IT Support Analyst | -30,000 - -42,000 per annum | Bexley (Full Time) | Permanent

We''re looking for an experienced and motivated-2nd Line IT Support Analyst-to join our growing technical support team.

This is an excellent opportunity for an IT professional who enjoys troubleshooting complex technical issues, working with a wide range of Microsoft technologies, and delivering exceptional support in a fast-paced environment. You''ll play a key role in maintaining, supporting, and improving IT systems while contributing to high service standards across the business.

Key Responsibilities

• Provide 2nd line technical support, taking ownership of incidents through to resolution.
• Troubleshoot and resolve escalated hardware, software, server, networking, and cloud-related issues.
• Administer and support Windows Server environments.
• Manage Active Directory and Azure Active Directory.
• Support Microsoft 365, Exchange Online, and Azure services.
• Monitor and maintain IT infrastructure to ensure optimal performance and reliability.
• Perform system maintenance including patch management, firmware updates, and security reviews.
• Support backup and disaster recovery solutions.
• Maintain accurate technical documentation and knowledge base articles.
• Assist with IT projects, upgrades, deployments, and migrations.
• Liaise with third-party vendors where required.
• Participate in an out-of-hours support rota.

• Minimum 3 years'' experience in a 2nd Line Support, Service Desk, or IT Support role.
• Strong knowledge of:
• Microsoft Windows Server
• Active Directory & Azure AD
• Microsoft 365 & Exchange Online
• Windows 10 & Windows 11
• Azure
• TCP/IP, DNS, DHCP, VLANs and networking fundamentals
• Hyper-V and/or VMware virtualisation
• Excellent troubleshooting and analytical skills.
• Strong communication and customer service skills.
• Ability to prioritise and manage multiple tasks effectively.
• Full UK driving licence and access to a vehicle.

• Experience with Cisco networking technologies.
• Backup and Disaster Recovery solutions.
• PowerShell scripting experience.
• Relevant Microsoft or infrastructure certifications.

• Competitive salary of--30,000 - -42,000-depending on experience.
• Additional payment for participation in the on-call rota.
• Contributory pension scheme.
• 25 days annual leave plus bank holidays.
• Ongoing training and professional development.
• Exposure to a broad range of modern technologies.
• A supportive and collaborative working environment.
• Clear opportunities for career progression.