2nd Line Support Analyst

2nd Support Engineer London 5 Days Onsite £40KOverview:An excellent opportunity has arisen with an established IT services environment is looking for a 2nd Line Support Engineer to join a close-knit team supporting a range of clients, systems and users.This is a hands-on support role where you''ll be working across cloud platforms, user environments, and infrastructure, while also helping to coordinate day-to-day team activity. You''ll play a key role in maintaining service quality and ensuring clients receive a reliable and responsive support experience.This role is ideal for someone from an MSP or IT support background who enjoys problem-solving, working with users, and taking ownership of issues through to resolution.Role and Responsibilities:Provide 2nd line support across cloud, infrastructure, and user environmentsTroubleshoot issues across Windows, Microsoft 365, and network systemsSupport and maintain cloud platforms, ensuring performance and securityAct as an escalation point for firewall and connectivity issuesWork closely with 1st line and senior engineers to resolve incidentsBuild strong relationships with clients and deliver high-quality supportAssist with system updates, documentation, and general maintenance tasksHelp coordinate workloads and support day-to-day team operationsEssential Skills and Experience:Experience in a 2nd Line Support / IT Support roleStrong knowledge of Windows environments and troubleshootingExperience with Microsoft 365 (including ..... full job details .....