2nd Line Support Analyst

2nd Line SupportLocation: Farnham (4 days onsite per week)Salary: 33k - 37k Role Profile Key ResponsibilitiesAct as the primary escalation point for complex incidents and service requests from the 1st line team.Diagnose and resolve technical issues across Microsoft-based systems including:Windows 10/11, Windows ServerMicrosoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive)Active Directory (user management, group policies, permissions)Azure AD and Intune (device and identity management)Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals).Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN).Collaborate with 3rd line engineers or vendors where required, ensuring timely resolution and clear escalation.Monitor and manage service desk queues, ensuring SLAs and KPIs are met. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ..... full job details .....