2nd Line Support Analyst

2nd Line Support Analyst+ SC Cleared role+ 6 month initial contract+ 250 - 300 per day - Inside IR35+ This role is Onsite in Yeovil Key Skills:+ Current SC Clearance+ PC Build, Desktop Support to 2nd Line Level+ Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements:Responsible for maintaining and promoting highest level of service to the client.Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficientProvide 1st and 2nd Line support for Incidents and Catalog requestsDesktop / Laptop / VDI - build, configuration, and deployment to end usersPABX administration and support.Supporting Win11 issues, Hardware, Testing capabilityAssist with software installation / deploymentSoftware and hardware troubleshootingWork within challenging SLA''s and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when requireSmartphone support (InTune)Local network cable patchingM365, Autopilot, ..... full job details .....