2nd Line Support Analyst

2nd Line IT Support EngineerTamworth, Staffordshire (Office Based)PermanentUp to £40,000 per annumAre you ready to take the next step in your IT career?We''re looking for an enthusiastic and motivated IT Support Engineer who has already established themselves in a Support role and is keen to develop their technical skills across infrastructure, cloud technologies and project delivery.This is an excellent opportunity to join a supportive IT team where you''ll play a key role in delivering high-quality technical support while gaining exposure to a broad range of technologies and contributing to projects that shape the future of the business.The RoleAs a 2nd Line IT Support Engineer, you''ll act as the technical escalation point for more complex support issues, working closely with end users to resolve problems efficiently while maintaining excellent customer service.Alongside your support responsibilities, you''ll be encouraged to broaden your technical knowledge, contribute to infrastructure improvements, and assist with the delivery of IT projects.Your responsibilities will include:Providing 2nd line technical support and acting as the escalation point for the Service Desk.Troubleshooting and resolving more complex hardware, software and infrastructure issues.Supporting and maintaining the company''s IT systems and infrastructure.Coordinating software updates, security patches and version upgrades.Managing IT changes through established change control processes.Supporting IT ..... full job details .....