2nd Line Support

EXCITING NEW OPPORTUNITY AVAILABLE NOW!2nd Line Support AnalystBased in Beeston, NottinghamDays - Monday to FridayHours - Rota basis between 6am and 10pm (including 3 weekends out of 9 weeks) 13.51 per hourFull training provided Interviews to be held ASAP! Join a global leader in mobile payment processing technologies as a Second Line Support Analyst. You''ll be part of an expanding team dedicated to delivering exceptional technical support within the Transport Retail sector.This role is ideal for someone with strong technical troubleshooting skills and experience providing remote support, particularly for Android OS and payment processing systems. ResponsibilitiesProvide second-line technical support for hardware, software, and bespoke systems.Diagnose and resolve complex issues quickly and effectively.Support Android-based platforms and payment processing technologies.Collaborate with internal teams to ensure seamless service delivery.Skills and ExperienceProven experience in an IT Support environment.Strong analytical and technical skills (hardware/software troubleshooting).Intermediate to advanced PC literacy - confident with MS Office, web browsers, and databases.Experience with bespoke software and hardware solutions.Familiarity with Point of Sale (POS) environments. Desirable KnowledgeExperience with any of the following will be an advantage:Android OS or other mobile operating systems.Mobile Device Management (MDM) tools.Remote access and support ..... full job details .....