https://jobs.co.uk/job/2nd-line-service-engineer-it-247-shift-ecs-resource-group-ltd--10ac292e-c5ef-4edc-a4ac-8d621af4d3a9 RSS feed for 2nd Line Service Engineer - IT (24/7 Shift) at ECS Resource Group Ltd. en-gb Thu, 13 Aug 2026 17:48:58 GMT https://jobs.co.uk/job/2nd-line-service-engineer-it-247-shift-ecs-resource-group-ltd--10ac292e-c5ef-4edc-a4ac-8d621af4d3a9 https://jobs.co.uk/job/2nd-line-service-engineer-it-247-shift-ecs-resource-group-ltd--10ac292e-c5ef-4edc-a4ac-8d621af4d3a9 Wed, 12 Aug 2026 23:00:00 GMT Location: Solihull | Salary: £30000 - £32000/annum + 20% Shift Allowance (£38,400 OTE) | Type: Permanent | 2nd Line Service Engineer - IT (24/7 Shift) Solihull, West Midlands -30,000 - -32,000 + 20% Shift Allowance (-38,400 OTE) Permanent | 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We''re looking for a 2nd Line Service Engineer to join a brand new, high performing 24/7 support team. Working with a diverse customer base, you''ll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs. What You''ll Be Doing Taking ownership of technical incidents through to resolution. Providing remote support across desktops, servers, and cloud environments. Troubleshooting Windows Server, desktop, virtualisation, and Azure-related issues. Monitoring and responding to system alerts and performance incidents. Maintaining accurate ticket updates, technical documentation, and knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience ... Permanent