2nd Line Service Desk/Desktop Support Engineer

IT 2nd Line Service Desk/Desktop Support Engineer We are looking for an experienced IT 2nd Line Service Desk/Desktop Support Engineer to join a busy, people-focused technology environment where you will have the opportunity to take real ownership of technical issues and see them through from diagnosis to resolution. This is a genuinely hands-on 2nd Line position offering plenty of variety, from troubleshooting Windows and Microsoft 365 issues to supporting Intune deployments, resolving Active Directory or Entra ID problems, investigating connectivity issues, and getting new equipment configured and ready for users. Candidates wishing to apply should be able to demonstrate at least two years'' commercial experience working within a 2nd Line support capacity, with practical hands-on experience across Windows desktop operating systems, Microsoft 365, Microsoft Intune including device management, policies and deployments, Active Directory, Entra ID/Azure AD, Windows Server environments, networking, connectivity troubleshooting and cloud-based technologies. Any experience supporting macOS, Jamf or Apple Business Manager would be considered advantageous, although it is not essential. Most importantly, we are looking for someone who enjoys helping people and takes pride in getting to the heart of a problem and finding the right fix. You will be comfortable supporting users at all levels, whether that is face-to-face, over the phone or by email, and you will be prepared to roll ..... full job details .....