https://jobs.co.uk/job/2nd-line-service-desk-engineer-interact-consulting--7d8976ca-1440-4689-a109-c7f555a59bc4 RSS feed for 2nd Line Service Desk Engineer at InterAct Consulting. en-gb Wed, 12 Aug 2026 16:02:07 GMT https://jobs.co.uk/job/2nd-line-service-desk-engineer-interact-consulting--7d8976ca-1440-4689-a109-c7f555a59bc4 https://jobs.co.uk/job/2nd-line-service-desk-engineer-interact-consulting--7d8976ca-1440-4689-a109-c7f555a59bc4 Wed, 12 Aug 2026 11:52:31 GMT Location: Borehamwood | Salary: 35000.00-35000.00 Annual | Type: Permanent | A growing, independent MSP supporting SMEs across London and the South East is looking for a talented 2nd Line Service Desk Engineer to resolve complex technical issues, deliver infrastructure and Microsoft 365 projects, and help mentor the 1st Line team. This is office based 4 days a week with the option to WFH on Friday''s. What you''ll doResolve escalated support issues across Microsoft 365, Windows Server, networking and endpoints.Deliver project work including M365 migrations, Intune deployments and infrastructure upgrades.Troubleshoot hybrid environments, Active Directory, Entra ID and Intune.Improve automation, documentation and service quality using HaloPSA, NinjaOne, CIPP and Hudu.Coach 1st Line engineers and share technical knowledge. What we''re looking for3+ years'' commercial IT support experience, ideally within an MSP.Strong Microsoft 365, Windows Server and Active Directory knowledge.Experience with Intune, Entra ID and networking (VPNs, Firewalls, routing).A structured troubleshooting approach and excellent customer service skills. Why join us?Independent, technically led business with no private equity ownership.Clear progression to 3rd Line and Projects as they g... Permanent