2nd Line Service Desk Engineer

2nd Line Service Desk Engineer Ashford, Kent Up to £35,000 depending on experience Office-based with client site visits Full driving licence required Are you an IT Support Engineer ready to take the next step in your career? Would you enjoy a varied role combining service desk support with hands-on work at client sites? Are you looking for an employer that invests in your technical skills through training and development? We''re recruiting a 2nd Line Service Desk Engineer on behalf of an established Managed Service Provider based in Ashford. Supporting businesses across Kent, London and the South East, our client delivers managed IT support, cloud services, networking and cyber security solutions. This is an opportunity to develop your technical skills in a varied role, combining remote support with hands-on work at client sites. The role You''ll take ownership of escalated support requests, investigate issues and keep customers informed through to resolution. Working closely with the wider technical team, you''ll help maintain reliable IT systems and deliver a friendly, professional service. Your responsibilities will include: Resolving 2nd line support incidents remotely and on site. Troubleshooting Microsoft 365, Windows desktops, user accounts and connectivity issues. Supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive. Administering users, groups and permissions across Active Directory and Microsoft Entra ID. Supporting ..... full job details .....