https://jobs.co.uk/job/2nd-line-service-desk-analyst-logix-resourcing--b9b15e26-0c06-41c2-9002-d12dbf6768d1 RSS feed for 2nd Line Service Desk Analyst at Logix Resourcing. en-gb Tue, 22 Sep 2026 17:45:30 GMT https://jobs.co.uk/job/2nd-line-service-desk-analyst-logix-resourcing--b9b15e26-0c06-41c2-9002-d12dbf6768d1 https://jobs.co.uk/job/2nd-line-service-desk-analyst-logix-resourcing--b9b15e26-0c06-41c2-9002-d12dbf6768d1 Tue, 22 Sep 2026 11:51:31 GMT Location: Wool | Salary: 37000.00-37000.00 Annual | Type: Permanent | 2nd Line Service Desk Analyst Location: Wool, Dorset - 5 days onsite Salary: Up to £37,000 per annum Type: Permanent Start Date: Flexible - all start dates considered We''re looking for a 2nd Line Service Desk Analyst to join the existing team of one of our MSP clients, providing IT support to a major public sector organisation based in Wool, Dorset. This is a genuinely customer-facing role we''re not looking for someone who simply picks up the phone and works through tickets. You''ll provide face-to-face support, build relationships with users and take ownership of issues through to resolution. You''ll join an established team of five, with this additional position being created to provide extra support. The Role You''ll be responsible for: Providing 2nd-line face-to-face and remote IT support Managing around 8-10 tickets per day Supporting Microsoft 365 and wider Microsoft technologies Password resets, account management and access requests Dealing with more complex technical requirements Supporting users with SharePoint, Power Apps and/or Power BI Escalating issues where appropriate and taking ownership through to resolution Attending CAB meetings when required Maintaining stro... Permanent