https://jobs.co.uk/job/2nd-line-network-engineer-247-shift-ecs-resource-group-ltd--a2246f88-3096-4bcb-8d20-e03086cfe5f5 RSS feed for 2nd Line Network Engineer (24/7 Shift) at ECS Resource Group Ltd. en-gb Thu, 13 Aug 2026 19:10:21 GMT https://jobs.co.uk/job/2nd-line-network-engineer-247-shift-ecs-resource-group-ltd--a2246f88-3096-4bcb-8d20-e03086cfe5f5 https://jobs.co.uk/job/2nd-line-network-engineer-247-shift-ecs-resource-group-ltd--a2246f88-3096-4bcb-8d20-e03086cfe5f5 Wed, 12 Aug 2026 23:00:00 GMT Location: Solihull | Salary: £30000 - £32000/annum + 20% Shift Allowance (£38,400 OTE) | Type: Permanent | 2nd Line Network Engineer (24/7 Shift) Solihull, West Midlands -30,000 - 32,000 + 20% Shift Allowance (-38,400 OTE) Permanent | 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We''re seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments. You''ll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock. What You''ll Be Doing Taking ownership of network-related incidents through to resolution. Providing technical support via phone, monitoring platforms, and ticketing systems. Troubleshooting routing, switching, firewall, wireless, and connectivity issues. Accessing and supporting customer network infrastructure remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent custo... Permanent