2nd Line Network Engineer 24/7

Exponential-eFounded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.We''re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days offOverall purpose of the job: To manage and own support tickets in relation to existing customer servicesTo work closely with the 3rd level engineers who provide an internal escalation pointTo conduct client engineering work booked for out of UK business hours.Key responsibilities for this job:Effective and timely troubleshooting of routing, switching, Wireless LAN and security issuesMaintaining best practices of both engineering and administrative work.Regular communication both verbally and written with existing customersTake ownership and effectively manage support tickets including incidents and changes requestsDocumentation of customer solutions - OSS System, Visio documentation, technical summary write upConfiguration of hardware ..... full job details .....