2nd Line Network Engineer 24/7

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We''re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off

Overall purpose of the job:

To manage and own support tickets in relation to existing customer services and to work closely with the 3rd level engineers who provide an internal escalation point.

Key responsibilities for this job:Troubleshooting customer technical faults and driving fault resolutionRegular communication verbally and written with existing customersTake ownership and effectively manage support tickets including incidents and changes requestsDocumentation of customer solutions - OSS System, Visio documentation, technical summary write upProvide resources to the solution delivery team in supporting the configuration and implementation of new customer projectsTechnical Environment:Switching; Cisco, Meraki, Aruba, HP, Dell, JuniperWireless; Cisco, Meraki, ArubaSecurity; Palo Alto, Prisma, Fortinet, Cisco ASASD-WAN; Citrix, Viptela, Meraki, Fortinet, NuageCisco NAC ISE, SD-A/DNAC, DOT1xCisco Nexus 7xxx, 5xxx, 2xxx seriesKnowledge and experience required:Knowledge of networking principles equivalent to CCNA RandS or JNCIS-ENT levelKnowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLSKnowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRPExcellent verbal and written communication skills with a professional phone mannerFlexible approach to work with the ability to work effectively under pressureAbility to work in a team with little supervision using own initiativeStrong customer service focusResponsible and willing to take ownershipEager to learn and develop technical skillsPositive and professional attitudeDesirable knowledge and experience:CCNA, CCNP and/or JNCIS certifiedExperience with Unix based operating systemsProgramming and scripting experience (python, bash scripting)Juniper platform configuration experience is ideal, SRX and EX seriesFirewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASAExperience with Alcatel SR and ESSExperience with using networking test tools such as WiresharkOur People

Our people are what makes Exponential-e Group the company it is today. This year''s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own LandD team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive ..... full job details .....