2nd Line IT Support

2nd Line IT Support Location: On site at the office in the City of London Rate: 225- 250 per day outside of IR35Type: 3-month contract (could potentially extend)Schedule: Monday - Friday, 5 days in the office per week I''m seeking an experienced, technically minded, and reliable 2nd Line IT Support professional to work for my client, a legal tech consultancy. Your role as 2nd Line IT Support You will support the timely onboarding, deployment, and IT setup for new hires (both software and hardware)You will support new hires with any requests and/or problems, and ensure new laptops, headsets, etc. are successfully up and runningYou will be responsible for delivering high-quality, customer-focused technical support via phone, email, remote tools, and onsite assistanceTroubleshoot and resolve hardware, software, network, and application issues at the first point of contact where possibleDeliver high-quality customer service while managing incidents, service requests, and escalations Key requirements for 2nd Line IT SupportFull and proven knowledge and experience of Microsoft Office 365 and Microsoft IntuneHold timely issue resolution, strong communication skills, and the ability to respond effectively to urgent requests and escalations in a corporate IT environmentStrong analytical, problem-solving, and multitasking abilitiesKnowledge of IP networking concepts including DHCP, DNS, and general networking principles This is an excellent opportunity to join a global business that ..... full job details .....