2nd Line IT Support Technician

2nd Line IT Support Technician | Bristol | Permanent | Up to £35,000 (depending on experience)We''re recruiting for a 2nd Line IT Support Technician to join a busy Technology team committed to delivering a high-quality user experience. You''ll provide 2nd line and desktop support across a c.1,400-user environment, working with modern hardware, software and infrastructure technologies.This is a great role for someone who enjoys hands-on troubleshooting, strong ticket ownership, and wants exposure to more technical and infrastructure work over time.Essential requirements: Experience in a similar 2nd line/desktop support roleConfident supporting users at all levels with strong customer service and stakeholder managementGood working knowledge of Windows 10,Microsoft 365, Windows Server 2019/2022, Active Directory/Entra ID and Group PolicyCore networking fundamentals: DNS, DHCP, IP Networking andamp; telephony basicsSelf-motivated, methodical and organisedLogical problem-solver with a "see it through" approach Please note that this role is based in Bristol 5 days per week and there will be travel to Cardiff andamp; Plymouth twice a month - all expenses are paid.On top of a highly competitive salary, they offer a superb package including private medical insurance, excellent holiday options, and a strong, genuine commitment to employee well-being. Please note that is company does not provide sponsorship, so you must have the right to work in the UK.If you have the right experience, ..... full job details .....