2nd Line IT Support Engineer

2nd Line IT Support Engineer Redruth, Cornwall £30,000 £35,000 (depending on experience) Flexible working available after probationA growing and forward-thinking Managed Service Provider based in Cornwall is looking for a 2nd Line IT Support Engineer to join their technical team. This is a great opportunity for someone with MSP experience who enjoys solving technical problems, supporting a variety of clients, and working with the latest Microsoft technologies.The business is currently expanding its AI capabilities, so exposure to Microsoft Copilot / Copilot 365 would be highly desirable for candidates looking to work with emerging technologies.The Role You will be responsible for providing 2nd line technical support to a range of external clients, troubleshooting and resolving escalated issues while ensuring excellent customer service. You ll work closely with senior engineers and the wider service desk to deliver efficient and effective IT solutions.Key Responsibilities Provide 2nd Line support across a variety of client environments Troubleshoot and resolve escalated hardware, software, and network issues Support and maintain Microsoft 365 environments Work across the full Microsoft stack including Windows Server, Azure, Active Directory, and Exchange Assist with system upgrades, migrations, and project work Maintain documentation and update ticketing systems Deliver excellent customer service while managing multiple priorities Skills and Experience Previous experience ..... full job details .....