https://jobs.co.uk/job/2nd-line-it-support-engineer-ser-limited--7e072268-9a3a-4237-bf3b-069173bb6ef5 RSS feed for 2nd Line IT Support Engineer at SER Limited. en-gb Thu, 30 Apr 2026 21:04:33 GMT https://jobs.co.uk/job/2nd-line-it-support-engineer-ser-limited--7e072268-9a3a-4237-bf3b-069173bb6ef5 https://jobs.co.uk/job/2nd-line-it-support-engineer-ser-limited--7e072268-9a3a-4237-bf3b-069173bb6ef5 Wed, 08 Apr 2026 23:00:00 GMT Location: London | Salary: £34000 - £38000/annum Hybrid Working | Type: Permanent | 2x Service Desk Engineer (2nd Line) – London - £38,000 - Hybrid Working! We’re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services and building long-term client partnerships. If you thrive in a fast-paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit. The Role As a 2nd Line Service Desk Engineer, you’ll play a key role within a busy Service Delivery team, providing both remote and on-site support to a wide client base. You’ll be responsible for resolving escalated issues, maintaining high service standards, and contributing to continuous improvement across client environments. Key Responsibilities Resolve 2nd line and escalated IT support tickets within SLA Troubleshoot issues across infrastructure, cloud, and end-user environments Provide on-site support during scheduled client visits Monitor and resolve alerts from system monitoring tools (NOC tickets) Communicate effectively with end-users and stakeholders throughout ticket l... Permanent