2nd Line IT Support Engineer

2x Service Desk Engineer (2nd Line) London - £38,000 - Hybrid Working!We re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services and building long-term client partnerships.If you thrive in a fast-paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit.The RoleAs a 2nd Line Service Desk Engineer, you ll play a key role within a busy Service Delivery team, providing both remote and on-site support to a wide client base.You ll be responsible for resolving escalated issues, maintaining high service standards, and contributing to continuous improvement across client environments.Key ResponsibilitiesResolve 2nd line and escalated IT support tickets within SLATroubleshoot issues across infrastructure, cloud, and end-user environmentsProvide on-site support during scheduled client visitsMonitor and resolve alerts from system monitoring tools (NOC tickets)Communicate effectively with end-users and stakeholders throughout ticket lifecycleMaintain accurate documentation and update knowledge base articlesIdentify recurring issues and contribute to long-term solutionsWork closely with third-party vendors to resolve technical issuesSupport and mentor 1st Line EngineersStay up to date with emerging technologies and cyber security trendsWhat We re ..... full job details .....