2nd Line IT Support Engineer - Peterborough

2nd Line IT Support Engineer (Field and Remote) - 40,000/ 45,000 - PeterboroughPrincipal IT are currently working with a leading Managed Service Provider who are looking to recruit an experienced IT Support Engineer to join their growing technical team. This is an excellent opportunity for a customer-focused engineer who enjoys a mix of remote support, onsite work, and hands-on troubleshooting across a broad range of modern technologies.Based from their Peterborough office, with regular travel to customer sites including Heathrow, this role will primarily support a key strategic client while also assisting across the wider managed services customer base. The successful candidate will play an important role in delivering high-quality support services, maintaining strong client relationships, and contributing to ongoing service improvements within a fast-paced MSP environment.The RoleAs an IT Support Engineer, you will provide both remote and onsite technical support across a variety of customer environments. You will be responsible for diagnosing and resolving escalated technical issues, supporting infrastructure and cloud technologies, and ensuring excellent customer service delivery at all times.This role would suit someone with previous MSP or service desk experience who enjoys working across multiple technologies and building strong client relationships.Key ResponsibilitiesProvide 2nd line technical support across customer environmentsResolve escalated incidents from the ..... full job details .....