2nd Line IT Support Engineer

2nd Line IT Support Engineer Location: Salisbury, Wiltshire (Hybrid Working)Salary: Up to £37,000 + 20% BonusBenefits: 25 days'' holiday + bank holidays, private healthcare, pension, life assurance and more Our client, a leading organisation in the IT and technology sector, is looking for an experienced 2nd Line IT Support Engineer to join its growing technical support team in Salisbury. This is an excellent opportunity for a technically strong, customer-focused IT professional who enjoys taking ownership of complex technical issues and delivering high-quality support within a professional corporate environment. You''ll work across a predominantly Microsoft-based environment, supporting modern workplace technologies, resolving escalated incidents and working closely with internal IT teams and senior stakeholders. With hybrid working, a competitive salary and an attractive bonus scheme, this role offers a great opportunity to develop your technical expertise within a collaborative and supportive environment. What you''ll do Provide 2nd Line technical support across desktop, laptop and Microsoft-based environments. Troubleshoot and resolve escalated hardware, software, networking and infrastructure issues. Support Windows 10/11, Windows 365 Cloud PCs and Microsoft 365 applications. Administer and manage devices using Microsoft Intune, including compliance policies, configuration profiles and application deployments. Support Windows Autopilot provisioning, device ..... full job details .....