https://jobs.co.uk/job/2nd-line-it-support-engineer-evolve-it-support--a54b4269-2e07-4649-9883-88843d129e44 RSS feed for 2nd Line IT Support Engineer at Evolve IT Support. en-gb Thu, 23 Jul 2026 14:41:00 GMT https://jobs.co.uk/job/2nd-line-it-support-engineer-evolve-it-support--a54b4269-2e07-4649-9883-88843d129e44 https://jobs.co.uk/job/2nd-line-it-support-engineer-evolve-it-support--a54b4269-2e07-4649-9883-88843d129e44 Thu, 23 Jul 2026 11:53:12 GMT Location: Staffordshire | Salary: 28000.00-28000.00 Annual | Type: Permanent | 2nd Line IT Support Engineer Overview We are looking for a proactive and customer-focused 2nd Line IT Support Engineer to join a growing IT team supporting multiple educational sites. This is an excellent opportunity for an experienced IT support professional with a background in education to develop their technical skills within a collaborative and supportive environment. The successful candidate will provide second-line technical support, act as an escalation point for first-line engineers, and help ensure reliable, secure, and efficient IT services across multiple locations. Key Responsibilities Technical Support Act as the escalation point for incidents and service requests from the first-line support team. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, networking, and education-focused applications. Deliver remote and on-site technical support to staff and end users. Configure, deploy, and maintain desktops, laptops, tablets, and peripheral devices. Support classroom technology, including interactive displays, projectors, audio-visual equipment, and printing solutions. Maintain accurate IT asset records and technical documenta... Permanent