2nd Line IT Support Engineer

2nd Line IT Support Engineer Overview We are looking for a proactive and customer-focused 2nd Line IT Support Engineer to join a growing IT team supporting multiple educational sites. This is an excellent opportunity for an experienced IT support professional with a background in education to develop their technical skills within a collaborative and supportive environment. The successful candidate will provide second-line technical support, act as an escalation point for first-line engineers, and help ensure reliable, secure, and efficient IT services across multiple locations. Key Responsibilities Technical Support Act as the escalation point for incidents and service requests from the first-line support team. Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, networking, and education-focused applications. Deliver remote and on-site technical support to staff and end users. Configure, deploy, and maintain desktops, laptops, tablets, and peripheral devices. Support classroom technology, including interactive displays, projectors, audio-visual equipment, and printing solutions. Maintain accurate IT asset records and technical documentation. Escalate complex infrastructure issues to senior engineers when appropriate. Microsoft 365 Administration Administer Microsoft 365 user accounts, licensing, and permissions. Manage Microsoft Entra ID users, groups, and security settings. Support Exchange Online, Microsoft Teams, OneDrive, ..... full job details .....